Frequently Asked Questions
Your questions about our custom field service software, answered.
What does working with you look like?
We start by learning about your business and technology goals. Once we understand what you need, we develop a roadmap with clear budgets, show you a prototype, and then build your custom software with ongoing collaboration. Our process is transparent — you're involved every step of the way.
How long does it take?
We go from an initial meeting to a prototype in about 4-6 weeks. The full custom software typically takes 3-6 months depending on scope and complexity. Our building-block approach means 80% of the work is already done — we're customizing the last 20% for your specific needs.
What is the ongoing cost?
After development, ongoing costs include hosting, maintenance, and support. We offer flexible plans based on your needs. You own your software completely — there are no surprise license fees or vendor lock-in.
What types of field service businesses can benefit from your software?
Our software is designed for field service companies of all types — commercial cleaning, restoration, equipment service, electrical contractors, construction, HVAC, plumbing, and more. If your team works in the field, we can help streamline your operations.
How does your software improve job scheduling?
Our real-time scheduling system lets you assign jobs, optimize routes, and track crew availability from a single dashboard. Technicians receive instant updates on their mobile app, reducing missed appointments and travel time.
Can your software integrate with existing systems?
Yes. We build custom integrations with your existing tools — accounting software, CRMs, inventory systems, and more. Our API-first approach means your custom software works with what you already have.
Is your software customizable to specific business needs?
Absolutely — that's the whole point. Unlike off-the-shelf solutions, every feature is tailored to how your business actually works. We start with proven building blocks and customize them to fit your unique workflows.
How secure is the data within your software?
Security is built into every layer. We use encrypted connections, secure cloud hosting on Microsoft Azure, role-based access controls, and regular security audits. Your data is protected to enterprise standards.
What kind of support do you offer after implementation?
We provide ongoing support including bug fixes, feature updates, and training. Our team is responsive — questions are typically answered the same day. We treat every client as if they were our only client.
How does your software handle mobile workforce management?
Our technician mobile app works on and offline, includes GPS tracking, geo-tagged photos and notes, automated site check-in, and real-time communication with the office. It's designed to be easy to use, even for non-tech-savvy team members.
What is the cost?
Every project is different, but our building-block approach keeps costs predictable. Because 80% of the platform is pre-built, you're only paying for the custom 20%. Contact us for a detailed estimate based on your specific needs.
Can your software help with inventory management?
Yes! Our Count Control inventory management module tracks inventory across multiple storage areas and vehicles, works offline, monitors usage trends, sends low-stock alerts, and can even auto-reorder. It's designed specifically for field service companies.
What Our Clients Say
“If you’re looking to build a special software, make sure you talk with Brian first!! They do thoughtful planning, engaged development, and incredible support!“
“There a lot of new tools that came with [our custom software.] things are working more efficient and it has been easier to train people.”
We receive support and development from [B3] as if we were their only client. Brian has made it easy for me to interact with his company and his developers and new request and questions are answered the same day, sometimes as I am posting the question. [B3] continues to update our technology and is a major contributor to our success.
“We have 85 to 90 percent of employees who use V2 and [our custom software]. It brings a lot more power to us and our sales team like the shortcuts that it provided. It’s definitely faster than legacy and it has been a very good transition everything feels like an improvement.”